BLADE HUB
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CUSTOMER GUIDELINES

Please read our important guidelines before placing your order.

01

Age Restriction & Product Usage

Eligibility and responsible use

Minimum Age Requirement

Customers must be at least 20 years old to purchase any product from BLADE HUB. We do not accept orders from individuals under the age of 20. By placing an order, customers confirm that they meet this age requirement.

Intended Product Use

Our products are intended for lawful purposes such as camping, kitchen tasks, collecting, and other legitimate everyday needs, depending on the type of product.

Customer Responsibility

Customers must use all products responsibly and in accordance with applicable laws. Any illegal, harmful, or criminal use of our products is strictly prohibited. Customers are solely responsible for any misuse and its consequences under applicable law.

Always handle products carefully. Never use any product to threaten, injure, or harm another person.

02

Pre-order Policy

Ordering process, payment and delivery

How to Place a Pre-order

Even if your preferred knife model is currently out of stock, you can still pre-order it through BLADE HUB. Simply send us a clear picture of the desired knife or its model name. We will check its availability and provide you with the price and other necessary details.

Advance Payment

A 50% advance payment of the total product price is required to confirm a pre-order. The remaining 50% can be paid once you receive the product.

Estimated Delivery Time

After a pre-order is confirmed, the product generally takes 20–25 days to arrive in Bangladesh. Once it arrives, an additional 2–3 days are required for delivery to the customer.

Please note that delivery times are estimates and may vary due to shipping, customs clearance, or other unforeseen circumstances.

03

Product Restock Information

Availability and restocking updates

Out of Stock Products

Products marked as “Out of Stock” are generally expected to be restocked within 20–25 days. However, the restocking time may vary depending on product availability and shipping conditions.

Restock Updates

If a product is restocked, its availability status will be updated on our website. Please visit our website regularly to stay updated on the latest stock availability.

Restocking within 20–25 days is an estimated timeframe, not a guaranteed date.